Workiz Field Service Software Features
Powerful tools to run & grow your service business
Essentials
Scheduling & Dispatching
Streamline scheduling with an easy calendar view drag-and-drop scheduling suite. Assign each job to the best-suited technician based on availability, service area, and skill set.
Invoicing
Issue custom-branded professional-looking invoices so you can get paid on time.
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Estimates & Proposals
Win more jobs with custom estimates or proposals that let customers choose between good/better/best options.
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Inventory Management
Track your inventory and optimize warehouse processes with real-time activity reports and low inventory alerts.
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Online Booking
Let customers book appointments themselves with a self-serve portal that integrates right into your website.
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Mobile App
Keep your team synced, whether they are on the job, on the road, or in the office.
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Advanced Reporting
Understand performance and optimize work processes with easy-to-understand dashboards and custom reports.
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Client Management (CRM)
Remember every client detail without searching for lost records. See the current opportunity, important client details, past jobs & files, and overdue payments in one glance.
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Efficiency Tools
Automations
Streamline workflows, reduce manual tasks, and improve your service quality with smart automation tools.
Lead Source Integrations
Connect the tools you already use seamlessly to your Workiz account.
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Service Plans
Offer customers a way to keep their equipment maintained while giving your business a source of recurring revenue.
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Equipment Tracking
Record the serial numbers, photos, warranty information, and service history of equipment you fix to a client site.
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Price Book
Build your own flat-rate and item catalogs that can easily be shared with customers, or integrate with industry-leading pre-made books.
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Reserve with Google
Allow customers to book your services directly from Google search results.
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Custom Job & Client Fields
Improve reporting and searchability with custom jobs and client profiles.
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Subcontractors
Get the job done faster by including subcontractors in a job.
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Ad & Source Tracking
Track marketing spend and optimize ROI with detailed ad performance reports.
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Financial Services
Payment Processing
Accept full or partial payments online or in the field with flexible payment options that suit you and your customers alike.
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Expense Management
Track and control business expenses, promptly link receipts to purchases, and link expenses to jobs for better costing.
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Consumer Financing
Offer customers flexible pay-over-time options to increase conversion rates.
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Workiz Expense Card
Get access to unique credit cards built for the trades. They have flexible credit limits and track every expense, making reconciliation a breeze.
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Branded Client Portal
Provide a dedicated hub for customers to review and sign estimates, get their invoices, and make online payments.
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Purchase Orders
Quickly create and send purchase orders to specific vendors, link orders to your price book, and connect orders to relevant jobs.
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QuickBooks Online
Manage your finances and inventory purchases from one place.
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Sales Proposals
Win more high-paying jobs with custom proposals that let customers choose between good, better, and best options.
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Tipping
Collect tips in the field, or through the client portal. Split tips between multiple people, and get detailed reporting on who is getting tipped the most.
Communication & AI
AI Answering
Never miss a call again with an AI call answering dispatcher that books or reschedules jobs, answers customer questions, and saves lost revenue.
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Built-in Phone & Messages
Centralize all your calls, emails, and SMSs into your CRM so that no opportunity ever falls through the cracks.
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AI Leads Capture
Instantly extract lead data from emails and other sources and automatically turn them into trackable leads.
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AI Call Insights
Improve decision-making and dispatcher performance with AI-powered summaries and insights automatically generated from customer calls.
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Genius Scheduling
Automatically find the perfect time and tech for every job based on availability, proximity, and skill set. Prevent accidental double bookings and reduce calendar dead time.
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Smart Messaging
Speed up communications by using AI to compose professional, situationally-appropriate messages tailored to each customer’s history. Sound like the professional you are while reducing the time it takes for you to shoot off a message.
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Call Recordings & Tags
Automatically store and categorize calls for reference, quick access to information, and quality control.
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Call Masking
Protect your employees and clients by keeping personal phone numbers hidden.
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Genius Marketing
Use your Workiz data to trigger personalized campaigns that build relationships with existing clients, fill your schedule, and track the jobs created from every message sent.
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